Does your team find your EMR surgery scheduling functions to be lacking? Are users searching multiple calendars, task lists, or encounters to get the information they need to schedule surgery? EMRs are really good at capturing clinical information and creating medical records, but EMRs were never designed to help surgery scheduling or manage a surgical episode that can span multiple weeks and involve multiple stakeholders. Our Chief Medical Officer, Dr. Ashvin Dewan, discusses below how the EMR falls short in surgery scheduling.
A digital artist doesn't settle for the Microsoft Paint program that comes with their Windows operating system, so why should surgeons settle for the out-of-the-box limited inflexible surgery scheduling solutions that come with the EMR? Read on to learn the 4 ways your EMR falls short in surgery scheduling.
1. Cannot track patients as they progress in their surgical journey
Surgical encounters and clinical encounters are not the same! But for some reason, EMR's treat surgical episodes as a glorified clinic visit. Clinic visits are an event that occurs once and is done. Outside of insurance benefits verification, little preparation is required prior to the patient's arrival. EMR tools therefore are principally designed to maximize the clinic encounter itself. For surgery scheduling that requires significant planning and management in advance, the tools can come up short.
2. Tracking vital surgery scheduling documents is not feasible
Auditing vital documents like pre-authorizations and clearances for patients undergoing surgery is challenging. EMRs do not have the capacity to monitor what vital documents may be missing to successfully schedule a surgery. Constantly monitoring for faxes and ensuring information gets disseminated to the correct facility can be exhausting for staff. Multiplied by 100s of cases, chasing down documents can quickly become a source of burnout in surgery scheduling.
3. Cumbersome and inflexible case intake mechanisms cannot be standardized
The inability to accommodate various surgeon preferences or workflows leads to poor surgeon adoption of EMR case intake mechanisms and inevitably get replaced by disjointed, un-trackable, siloed approaches across surgeons in the practice. Surgeons hate being pigeon-holed into inflexible IT solutions and often end up resorting to paper-based processes and delegating more tedious case posting to a staff member. Without a digital mechanism, it is impossible for a practice to develop a KPI-driven digital surgery scheduling pipeline.
4. Siloed task-based EMR approaches to case scheduling do not foster collaboration
EMR task lists are very noisy. While role-based tasks may be feasible in your EMR, it is often difficult to attach these tasks to a surgical episode with multiple parties such as a biller, scheduler, and physician's assistant all collaborating in real-time. Often there is no way to easily see all tasks/checklists in a unified central place, and no inability to share and divide responsibilities which precludes economics of scale that could be realized with a more transparent shared surgery scheduling process.
Healthcare facilities and practices that use automated surgery scheduling software benefit from the ability to customize each case posting, collaborate and share information quickly and easily, and handle unexpected changes seamlessly with real-time communication updates. If you’d like to know more about how CaseCTRL could help save your hospital or ASC time and money, schedule a demo today.